Vulnerability Disclosure Policy

At Follow Up Boss, we consider the security of our systems and products a top priority. No technology is perfect, and Follow Up Boss believes that working with skilled security researchers across the globe is crucial in identifying weaknesses in any technology. We welcome the contribution of external security researchers and want them to feel comfortable reporting vulnerabilities they’ve discovered, as set out in this policy, so that we can fix them and keep our users safe.

If you believe you’ve found a security issue in our products or services, we encourage you to notify us. We welcome working with you to resolve the issue promptly.

This policy describes how to send us vulnerability reports and how long we ask security researchers to wait before publicly disclosing vulnerabilities. Your personal data will be processed to pursue Follow Up Boss’s legitimate interests in accordance with our privacy policy.

Guidelines

We ask that you:

  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
  • Only use exploits to the extent necessary to confirm a vulnerability, don’t exploit a vulnerability for gain. Do not use an exploit to compromise or exfiltrate data, establish command line access and/or persistence, install malicious software or access other systems. Once you’ve established that a vulnerability exists, or encountered any of the sensitive information outlined below, please stop your test and notify us immediately.
  • Please keep confidential any information about discovered vulnerabilities for 90 calendar days after you have notified Follow Up Boss, unless mutually agreed otherwise. For details, please review our Coordinated Disclosure section below.
  • Please do not modify, store or access data that does not belong to you. Instead, use your own accounts for security research purposes.
  • If you inadvertently access, modify, delete, or store data that does not belong to you, we ask that you notify Follow Up Boss immediately at security@followupboss.com and delete any stored data after notifying us.
  • When in doubt about if your potential conduct complies with this policy, please contact us first, before taking action, at security@followupboss.com and we will address your questions.

Reporting a vulnerability

We accept and discuss vulnerability reports via email at security@followupboss.com. Please encrypt your findings using our PGP key to prevent this critical information from falling into the wrong hands.

Reports should include:

  • Description of the location and potential impact of the vulnerability.
  • A detailed description of the steps required to reproduce the vulnerability. Proof of concept (POC) scripts, screenshots, and screen captures are all helpful. Please use extreme care to properly label and protect any exploit code.
  • Any technical information and related materials we would need to reproduce the issue.
  • Please keep your vulnerability reports current by sending us any new information as it becomes available.

You can expect us to:

  • Respond to your email within 2 business days
  • Have an open dialog to understand the nature of the issue and potential remediation
  • Notify you when the vulnerability is resolved, so you can re-test it and confirm as remediated
  • Publicly thank you for your responsible disclosure (with your permission)
  • Please note that we currently do not offer a bounty program

Scope

This policy covers the following applications and systems:

Please use a Follow Up Boss account for which you are the account owner or a user authorized by the account owner to conduct security research.

Exclusions

While researching, we’d like to ask you to refrain from:

  • Denial of service
  • Spamming
  • Social engineering (including phishing) of Follow Up Boss staff, contractors, partners or users
  • Researching third-party applications or systems integrated with Follow Up Boss without their permission
  • Any physical attempts against Follow Up Boss property or data centers
  • Any interaction or unauthorized access to data that does not belong to you

Third-party bugs

If issues reported to our program affect a third-party library, external project, or another vendor, we reserve the right to forward details of the issue to that party without further discussion with the researcher. We will do our best to coordinate and communicate with researchers through this process, and we will not share your name with third parties without your approval.

Safe Harbor

We will not take legal action or initiate a complaint to law enforcement for security research conducted pursuant to the policy, including good faith, accidental violations of this policy. We consider activities conducted consistent with this policy to constitute “authorized” conduct under the Computer Fraud and Abuse Act. To the extent your activities are inconsistent with certain restrictions in our Terms and Conditions, we waive those restrictions for the limited purpose of permitting security research under this policy. We will not bring a DMCA claim against you for circumventing the technological measures we have used to protect the applications in scope.

As many of our systems and services are interconnected with third-party systems and services, we can only provide this legal commitment with respect to the components we own and control the rights on. If legal action is initiated by a third party against you and you have complied with this policy, Follow Up Boss will take steps to make it known that your actions were conducted in compliance with this policy.

Coordinated Disclosure

Follow Up Boss is committed to patching vulnerabilities within 90 days or less, and disclosing the details of those vulnerabilities when patches are published. We believe that public disclosure of vulnerabilities is an essential part of the vulnerability disclosure process, and that one of the best ways to make software better is to enable everyone to learn from each other’s mistakes.

At the same time, we believe that disclosure in absence of a readily available patch tends to increase risk rather than reduce it, and so we ask that you refrain from sharing your report with others while we work on our patch. If you believe there are others that should be informed of your report before the patch is available, please let us know so we can make arrangements. We may want to coordinate an advisory with you to be published after the patch is released, but you are also welcome to self-disclose if you prefer after 90 days.

By default, we prefer to disclose everything, but we will never publish information about you or our communications with you without your permission, except when required by law, and to a third-party affected by the vulnerability as discussed above. In some cases, we may also have some sensitive information that should be redacted, and so please check with us before self-disclosing after the 90 days period.

The Fine Print

We may modify the terms of this policy or terminate it at any time. We won’t apply any changes we make to this policy retroactively.

In order to encourage the adoption of vulnerability disclosure programs and promote security best practices across the industry, Follow Up Boss reserves no rights in this policy and so you are free to copy and modify it for your own purposes.

Thank you for helping to keep Follow Up Boss and our users safe!

Published on January 30, 2019