Update to Follow Up Boss' Terms of Service and Privacy Policy

.95%

System Uptime

256

Bit Encryption

24/7/365

System Monitoring

How do you protect my data?

All your data is encrypted and backed up daily to multiple redundant data centers. All connections to Follow Up Boss (whether you use a web browser or our Android/iOS apps) are encrypted using bank-level HTTPS security.

Where is my data stored?

Your data is kept in state-of-the-art facilities that have military grade security protocols and 24/7/365 security monitoring. Your data is backed up continuously every second and retained for 35 days. We also do daily backups of customer databases and store them for 1 year with a different provider for redundancy. Our backup processes are reviewed regularly to make sure your data is kept as safe and secure as possible.

Have you completed an independent security audit?

We are proud to say that we successfully complete annual Google security audits along with other independent security audits which confirms our high standards for handling user data.

How do you protect my billing information?

We process all credit card transactions using the same secure encryption of leading banks. Your billing information is transmitted, stored, and processed on PCI-Compliant networks.

How long have you been in business?

We’ve been in business since April 2011 and have processed over 5 million leads from over 20,000 real estate agents. We believe trust is earned through continuous improvement and above-and-beyond customer support.

You can view our system status at any time, or visit or FAQ for more information. We welcome the contribution of external security researchers, please refer to our Vulnerability Disclosure Policy for more details.

What to know

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Follow Up Boss isn’t changing — it’s becoming part of something bigger.

Bringing Follow Up Boss into Zillow allows us to streamline operations and deliver a better experience for you and your clients. Our focus is on improving Follow Up Boss for the people who rely on it every day and helping you better serve your clients’ needs in your Follow Up Boss system.

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This change helps us move faster and build more value for agents. By operating under Zillow, we will invest more directly in innovation — you’ll see more powerful automations, faster updates, and smarter tools designed to help you win more business. It means fewer systems behind the scenes slowing things down, and more progress on the features you’ve been asking for built securely, with you at the center.

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Your Follow Up Boss experience stays exactly the same.

Same features, same team, same pricing, same support. You don’t need to take any action.

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Your data and your contacts’ data remains protected.

Zillow will only use data from your account for its own purposes when there’s a direct, independent relationship with that contact (for example, if they have their own Zillow account). For these shared consumers, we will use their data with their permission and only as explained in Zillow's Privacy Notice and Follow Up Boss Addendum.

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This change helps us move faster and build more value for agents.

Streamlining Follow Up Boss under Zillow means less friction behind the scenes and more focus on improving Follow Up Boss for the people who rely on it every day.

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We’re here if you have questions.

Nothing about how you use Follow Up Boss changes on November 15, 2025 — but if you’d like to talk through the updates, our team is always available at support@followupboss.com.

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FAQ

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Will you start marketing to my contacts?

Zillow will not market to your contacts that we do not have a direct relationship with. When the new terms go into effect, if we have a direct relationship with your contact (e.g., they’ve created a Zillow account), then we may market to these mutual customers as permitted by our Zillow Privacy Notice.

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Can Zillow see my leads or give them to Premier Agent partners?

Follow Up Boss will not take your contacts and share them with other agents. Zillow may use your contacts’ data only with their permission and only in accordance with Zillow's Privacy Notice and Follow Up Boss Addendum.

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How does Zillow use my Follow Up Boss data?

Data about you, your use of Follow Up Boss, and your contacts will be processed and used by Zillow as described in our updated Follow Up Boss Terms of Service, Zillow Privacy Notice, and Follow Up Boss Addendum.

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Here’s more details:

For contacts that exist only in your Follow Up Boss account, we use their data solely to provide you with Follow Up Boss services. We will not call them, market to them, or share them with other agents.
The only time shared data comes into play is when that contact independently has their own relationship with Zillow—like if they create their own Zillow account or reach out to Zillow asking for agent help. In those cases, we will use their data with their permission and only as explained in Zillow's Privacy Notice and the Follow Up Boss Addendum.
We may use anonymized or aggregated information to improve our products and services, but it has nothing to do with contacting your individual leads and won’t be specific to any individual person.

Your data and your contacts’ data remains protected. You can download your data before closing your account, and if your account wasn't closed for policy or payment issues, you can email support within 30 days for help retrieving your contact list.

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Can I opt out of these privacy policy changes?

If you do not agree to the new Terms of Service and Privacy Notice, you can cancel your Follow Up Boss subscription before November 15, 2025. You can download your data before closing your account, and if your account wasn't closed for policy or payment issues, you can email support within 30 days for help retrieving your contact list.

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