September 2019 Product Update

September was another big month for our product team. Here are the highlights from this month:

• Get all your inbound calls connected with an available agent immediately
• Better management of your separate teams
• Lots of improvements to the mobile apps

We also recently ran a webinar for our customers to show how customers are driving huge ROI from the features we've released in the last 3 months and also to give a sneak peek into what we have planned for the rest of 2019 and into 2020.

You can see the full webinar replay here:

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Now, without further ado, here's everything we released in September!

New Features

Team Inbox

We added this feature to ensure more of your inbound calls get connected with an available agent immediately.

The Team Inbox takes your texting number and turns it into a full small business phone system.

You can put this number on your listing signs, website, and some customers have even ported the number on their billboards to this tool.

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Here's how it works:

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And here's how Albert Vasquez from the AV Home Team is using it to capture the highest intent opportunities from all his various marketing channels:

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Here is the full documentation on how to set it up, but as always, if you need a hand or have any questions, our support team is here 7 days a week to help you out.

Improvements

Team leaders can view member's Deals and Calendar

For customers on the Platform plan utilizing the "Teams" feature, Team Leaders can now view and filter Deals and Calendar appointments for all the members of their teams.

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Fixes

iOS 2.8.4

This version fixes an issue where tapping on a First To Claim notification from the phone's lock screen or home screen would sometimes not show the expected dialog for claiming the lead.

iOS v2.8.3 – Sound muting and bug fixes

iPhone users can now turn off in-app sounds (such as during texting) by switching the phone to silent mode.

We've also addressed a bug that caused the app to crash for some users after ending a call with the in-app dialer.

iOS & Android push notification reliability enhancements

The latest mobile app releases, v2.8.2, bring improved device registration and push notification reliability. In addition these changes, the iOS app also includes bug fixes related to the texting screen as well as displaying the user's avatar on the settings screen.