December 2019 Product Updates

Follow Up Boss Tips
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Happy Holidays! The team and I would like to invite you to check out what’s new in Follow Up Boss. As always, we are grateful for all your feedback and support in shaping Follow Up Boss into a first-class experience for you and your team.

Do you have an insight or perspective to share? We want to hear from you! Please share your valuable feedback with us:

Now, without further ado, here's everything we released in December!

New Features

Search Call Notes & Transcriptions

You can now quickly search your call notes and transcriptions just as easily as you search for contacts! 

Learn more about Logging Calls and Voicemail Transcription

Zillow Updates

We released some great new improvements to our Zillow Tech Connect lead processing:

  • Zillow Flex leads now get Zillow Flex as the lead source
  • ZillowOffers lead source renamed to Zillow Offers
  • Zillow Flex and Zillow Offers now allow re-assignments via ZTC
  • New tags added with this release to help you optimize lead processing:
    - Zillow Open House, Zillow No Response, Zillow Property Tour, Zillow Not Ready, Zillow Renter

Learn more about how to work with Zillow in Follow Up Boss

Online Now

Interested to know which one of your leads is online right now? Well, now you can see who is online right now on so you can follow up with those hot leads right away. You can even filter by 'Inactive less than 5 minutes ago' to get a full list of people who are online right now! 

Learn more about Website Activity inside Follow Up Boss

iOS Updates

iOS Team Inbox

Are you using your Team Inbox on the web? How about when you’re out and about? We added Team Inbox support for iOS to ensure more of your inbound calls get connected with an available agent immediately. The Team Inbox takes your texting number and turns it into a full small business phone system.

You can put this number on your listing signs, website, and some customers have even ported the number on their billboards to this tool.

Capture & Track High-Value Leads Using Team Inbox

  • Centrally track inbound calls. (E.g. Sign calls, ad inquiries, etc.)
  • Seamlessly connect priority leads with someone on your team.
  • Handle all calling in one, central system.
  • Ensure no calls slip through the cracks!

Want to learn more about how it works on the Web? 

Want to learn more about how it works on iOS? 

iOS Calendar Appointments

With our latest iPhone release, you can now take advantage of our newly optimized calendar appointments & tasks feature on your iPhone.

New Calendar appointments & tasks highlights:

  • Quickly see all upcoming appointments and tasks in one view
  • Easily scroll through each day of the week to see those appointments and tasks
  • Create and edit appointments and tasks with one click


Get our new guideline for free


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